Customer Support

MySungevity 7

• I don't have a MySungevity account
• Logging into your new MySungevity portal
• I lost my password for MySungevity
• I have a new e-mail address
• I don't see any production data in the MySungevity portal

View all 7

Omnik and Solis portal 5

• Why is there a difference between the total energy in my Omnik or Solis portal and the separate periods combined?
• Omnik and Solis WiFi manual
• Aanmaken van een SOLIS portal
• Omnik bankruptcy: what about my monitoring portal?
• How to change the email address in a Solarman portal (Omnik inverter)

SolarEdge portal 0

Solax portal 2

• How do I connect my Solax inverter to the wifi-network?
• I have difficulties with the wifi-connection of my Solax inverter

Changes to wifi network 0

Optimizing wifi connection 0

Changing personal information 0

Moving 1

• Moving houses

Omnik en Solis inverters 2

• Reset the Solis inverter
• Reset the Omnik inverter

Solax inverters 1

• Reset the Solax inverter

SolarEdge inverter problem shooting 1

• Reset the SolarEdge inverter

Landis+Gyr production meter 1

• Landis+Gyr production meter - user manual

Sungate production meter 1

• Sungate production meter - user manual

Installation 3

• Error messages
• Inverter start-up and noise levels
• Color variation in the solar panels

Maintenance 1

• Tripping of the residual current device of my pv-system

Quality labels 0

storm damage 0

Damage by fire 0

Solar system and energy bill 1

• Why do I see different values in my monitoring portal compared to my energy bill or smart meter?

VAT 0

Further Energy Improvements 1

• How can I further improve my home?

Belgium - Register your system 0

System Registration 4

• Do I need to inform my energy supplier about my solar panel installation?
• BRUGEL - How do I register my solar panel installation with Brugel?
• Premium for solar panels: where can I find the G-number of my system?
• FLUVIUS - Solar system registration

Status with my energy supplier 1

• Will I have to pay less advance now that I have a solar panel installation?

Monitoring 5

• Can I read my production on my digital meter?
• Where can I read my production if I don't have a digital meter?
• I see a high peak for the capacity rate, how can I reduce it (Flanders)?
• How can I activate the 'Alerts' of my installation?
• Why do I see different values on my monitoring portal than on my Smart App (ENGIE)?

Injection tarif 1

• I don't see an injection rate on my bill. How do I arrange an injection contract?